Frequently Asked Questions

Delivery

We partner with trusted carriers to ensure reliable delivery of all our goods.

  • Same-Day Collection: Must be ordered before 2pm (Available Monday to Friday)
  • Same-Day Bike Delivery: Available within London only. For a quote, process your order and select ‘Bike Courier (Same Day). Must be ordered before 2pm that day (Monday to Friday)
  • Next-Day Collection: Must be ordered before 2pm on the 1st working day before collection (Monday to Friday)
  • Standard Delivery (4-5 working days): £15 + VAT.

Do you offer delivery?

Yes, we offer delivery across the UK, including same-day bike courier delivery within London. Delivery charges depend on the size, weight, and urgency of your order. Please contact us for a quote.

RGB vs CMYK: What You Need to Know Before Printing

Understanding Colour Profiles: CMYK vs RGB in Printing

When preparing your files for print, it’s important to understand the difference between RGB and CMYK colour profiles — and how they affect the final result.


RGB (Red, Green, Blue)

  • Used for: Screens — like phones, computers, and TVs

  • Colour range: Bright and vibrant

  • Why it’s a problem: Files created in RGB may look great on screen but often print duller or with unexpected colour shifts


CMYK (Cyan, Magenta, Yellow, Black)

  • Used for: Professional printing

  • Colour range: Slightly more limited, but accurately reflects what printers can reproduce

  • Why it matters: All print jobs are output in CMYK, so files should be converted to CMYK for best results


What This Means for Your Print Job

  • Files sent in RGB will be converted to CMYK, which may cause colour changes (especially with bright or neon tones).

  • To ensure colour accuracy, please design and export your files in CMYK when possible.

  • If you’re unsure, we’re happy to help check your file or offer a test print (from £15 + VAT).


Pro Tip:

Want the most accurate results? Use CMYK + 300dpi resolution and embed your fonts before sending your artwork.

Do you offer test prints?

Yes, test prints are available starting from £15 + vat . Please contact us for more details or to request one.

Do you offer scanning services?

We no longer offer scanning services. We apologize for any inconvenience and appreciate your understanding.

Order Deadlines and Rush Job Surcharge Notice

Please note: For same-day collection, orders must be placed by 2pm. Orders placed after this time will be ready within 24 hours.

A 30% surcharge applies to all rushed jobs.

What is the minimum quantity I can order?

Please note that we no longer offer small print runs. Most of our products require a minimum order.

For walk-in or digital print jobs, the minimum order is as follows:

  • 30 x A4 prints colour or 50 x A4 B+W print – £15+vat (80gsm paper)

  • 15 x A3 prints colour or 25 x A3 B+W print – £15+vat (80gsm paper)

  • Trimming (full-bleed) extra £7.50+vat

What are your opening hours?

Opening Hours:Monday to Friday: 9:00 AM – 6:00 PM

Bank Holidays: 10:00 AM – 5:00 PM

Holiday Closure:

We will be closed for Christmas from 25th December to 2nd January. Business resumes on 3rd January.

What is you returns policy?

Custom Orders:

Because all of our print jobs are custom-made to your specifications, we do not accept returns or offer refunds once printing has been completed and approved.

Errors or Quality Issues:

If there is a problem with your order due to a mistake on our part (e.g., wrong size or print defects), we’ll gladly reprint the affected items at no additional cost. Please notify us within 3 business days of receiving your order, and include clear photos of the issue.

Customer-Supplied Files:

We are not responsible for errors in customer-supplied files, such as low-resolution images, spelling mistakes, or incorrect sizing. If you’re unsure, we recommend requesting a proof or test print before production.

Cancellations:

Orders may only be cancelled before printing begins. Once production has started, the full order amount is non-refundable.

Proof Approval Clause: Final approval of the proof is the customer’s responsibility. We will not proceed without confirmation.

Pick-Up Timeframe: Orders must be collected within 14 days unless otherwise arranged. Uncollected orders may be disposed of.

Test Print Reminder: Test prints are available from £15 + VAT.